Senior Customer Success Manager

Join our team today as Senior Customer Success Manager!


Mitglieder von shyftplan

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Was wir machen

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We are changing the way companies communicate with and manage their employees. While our core product is scheduling, shyftplan brings everything together - offering solutions for absence management, time tracking, working time accounts, HR management, payroll and much more to come. Be a part of this exciting journey enabling easy and efficient communication for thousands of companies and delivering happiness to employees all over the world!

Warum wir das tun

Our vision is to digitize that last mile communication between company and employee. We dispose of manual processes, strengthen the connection to the employee and thus provide a higher employee satisfaction.

Wie wir's tun

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Here at shyftplan, we value authenticity in everything we do and strive to provide our people with what they need to grow and be successful - a cause, a community and a career.

We are always on the lookout for skilled, empathetic and authentic individuals, who want to become part of our thriving team!


At shyftplan, we have thousands of daily active users in over 16 countries. Our software does look very intuitive at the first glance but can get really complex if it's adjusted to our clients' specific requirements. As Senior Customer Success Manager, you're responsible for defining and implementing processes that help our clients succeed.

Your Playground:
• together with the team, you are responsible to develop scalable and sustainable customer success processes and structures
• every client has different processes - it will never get boring!
• you help with the setup of the software, answer questions and advice in case there are any problems
• you introduce and explain new functions and make sure to get feedback from our clients

You will love this job if you...

... like using software and are a quick learner
... have multiple years of experience in a software support role for SaaS B2B products
... are fluent in German and English (written and spoken)
... can get your head around complex problems, break them down and communicate them effectively to our clients.

Brownie points for:
• university degree
• very good command of an additional language (written and spoken)

Is it you?
If you'd like to become part of our team, apply through your Wantedly profile and meet us for a first chat. We are looking forward to hearing from you!

Allgemeine Infos
Suche nach Senior Customer Success Manager
Jobart Vollzeit
Besonderheiten Internationales Team / Komm mit Freunden vorbei / Snacks/Lunch kostenlos
Infos zum Unternehmen
Branchen IT (Telecom/SI/Software) / Human Resources / Nursing Care

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Ritterstr. 3, 10969 Berlin

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