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Main interests: User Experience, Product Development, SaaS, Global Business Development, New Market Entry, Disruptive Technologies, Deep Learning, E-commerce, Retail, Intercultural Communication, Japanese Culture
Roles & Responsibilities: • Built product strategy and manage product development and innovation initiatives for the company’s online services • Conducted user research and analyze business requirements on which to base the product design. • Designed wireframes and create feature specification documents. • Planned and execute sprints based upon user research, feedback and behavior. • Streamlined sales and marketing strategies to reduce the cost of acquisition per customer. • Identified monetization opportunities to increase the lifetime value per customer. • Oversaw a team of 12, including business development, marketing, product development and creatives.
Achievements: • Promoted to Director of Global Business three months after joining Kabuku, Inc. • Released two services as product manager with all planned features according to schedule. • Reduced supply side customer acquisition cost by a significant amount.
Roles & Responsibilities: • Conducted user research to identify process and user experience improvements and present findings to the product team in support of new feature developments. • Built a scalable customer success process with measurable KPI’s. • Managed the customer success team of 5 people.
Achievements: • Managed multiple successful user experience improvement projects across all services. • Implemented software automation for the user on-boarding and internal processes, increasing the efficiency of the department’s human resources • Implemented new processes to clarify member responsibilities and accountability, reducing the support ticket errors by 30 %.
Roles & Responsibilities: • Supported the global sales team with user experience insights and sales presentations. • Supported the product team by conducting user research to identify user experience improvements. • Planned and implemented strategies for customer user experience optimization projects. • Presented project results with data driven insights to customer’s senior management and executive teams. • Trained and on-boarded new customers. • Managed the global network of +2500 web designers, UX designers and growth hackers. • Negotiated contracts with partnership agencies.
Achievements: • Built an internal tool to automate the internal QA process, reducing the QA time spent per project by 80 %. • Built a Facebook Ad optimization tool. • 100 % completion rate on 50+ customer user experience optimization projects for multiple multinational corporations. • Rebuilt the payment structure, reducing the cost of global customer projects by 50 %. • Increased the company’s global network of creative agency partners by 30 %.
Roles & Responsibilities: • Expatriated to San Francisco to support the United States market entry and acted as the cultural liaison between the US and Japanese offices. • Conducted market research and presented market entry strategies for emerging markets in APAC, Europe and the Americas. • Supported all global expansion initiatives in the sales, marketing, business development and customer success departments. • Managed the global marketing team of 4 people. • Managed special projects provided by senior management and executive team. • Planned and implemented strategies for customer user experience optimization projects. • Trained and on-boarded new customers. • Trained all new members on the platform and lead internal educational sessions in UX best practices.
Achievements: • 100 % completion rate on 20+ customer user experience optimization projects for companies such as Yahoo! Japan, RGF Singapore, Suntory and SitePoint. • Built the initial market entry strategy for the United States. • Built the global customer success management processes. • Established the company’s first global CSR initiative with Coders Trust. • Grew the network of web designers, UX designers and growth hackers by 200 %. • Created all English sales material. • Acquired the company’s first international customer.