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Zendesk
カスタマーサービスを運営するためのソフトウェア。電話やメールなど多岐にわたる問い合わせを一括で表示できる仕組みが提供されているため、一つ一つの問い合わせを見逃すことなく管理することができます。
Three recommended points of Zendesk
規模に合わせてサービスを強化
FAQ を簡単に構築
情報連携が簡単に
Characteristics of Zendesk users
Industry of companies
41%
情報通信（Web/モバイル）
8%
メディア・出版
8%
コンサルティング・調査
Employee number of companies
50%
11-50
35%
51-
15%
1-10
Occupation of users
31%
Marketer
18%
Sales
17%
Business (Finance, HR etc.)
Companies who use Zendesk (146)
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株式会社favy
Restaurants / Food Services
Using tools (28)
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/assets/images/1024/original/7f7255dc-a0b6-45fd-94b3-19808a962e2b.png?1484877187)
Retty株式会社
Restaurants / Food Services
Using tools (21)
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株式会社Loco Partners（Relux）
Media / Publishing
Using tools (25)
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Gunosy
IT (Internet/Mobile)
Using tools (28)
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trippiece<トリッピース>
IT (Internet/Mobile)
Using tools (17)
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株式会社メドレー
Health Care / Pharmaceuticals
Using tools (27)
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株式会社ビザスク
IT (Internet/Mobile)
Using tools (21)
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/assets/images/2639/original/ef914d20-7b27-44da-817b-c7c22b5a1431.png?1475200093)
BASE株式会社
Financial Services / Insurance
Using tools (18)
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/assets/images/293306/original/e522dd19-c68f-4c5d-af85-145485c47d6d.png?1465811983){kind=small}
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株式会社ミクシィ
IT (Internet/Mobile)
Using tools (37)
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/assets/images/293284/original/dd4283b3-a759-40aa-8391-69c762a840fa.png?1465811837){kind=small}
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株式会社ニューズピックス
Media / Publishing
Using tools (7)
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Reasons to use Zendesk (12)
Other CS support tools
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salesforce
CS support
¥3,000~
出勤管理・経費申請・顧客管理・会議室の予約管理などができます。出先からも出勤申請を出して、日々のビジネスマンの行動管理をしっかり行えます。直行直帰申請が、...
Using companies (193)
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/assets/images/148723/original/de8227fa-a0d7-4db4-b51b-9b1474c6abbf.png?1435402565){kind=small}
/assets/images/3893/original/49ef9acc-c4d9-4b98-8a36-0856b8e0e586.png?1411809805){kind=small}
/assets/images/2203764/original/e907fba0-c193-4bc5-a3f9-eb2de3f96bf8?1522834384){kind=small}
/assets/images/577/original/d11e384a-5f0e-45fd-990a-abc5aead517a.png?1400932561){kind=small}
/assets/images/485980/original/7d5a4f47-bdde-4d28-9f96-c632f18266c0.png?1469088173)
Salesforce Service Cloud
CS support
24時間年中無休でカスタマーサービスを運営するツールです。企業と顧客を密接に結びます。顧客ひとりひとりに合わせたカスタマイズできるサポートに加え、問題が起...
Using companies (11)
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/assets/images/147942/original/b4550021-8d24-4fee-8106-d8c31ffec710?1561944141){kind=small}
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Intercom
CS support
$49~
顧客とのコミュニケーションを活性化させるマーケティングツール。ライブチャット、自動化したマーケティング、顧客からのフィードバック、カスタマーサポートの4サ...
Using companies (30)
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/assets/images/1238735/original/bfa456ad-6adc-4fc3-9023-4cac34038fda.png?1486707251){kind=small}
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/assets/images/293480/original/da314948-a744-4c02-9ad3-689d96afc1a2.png?1455081841)
メールディーラー
CS support
クラウド型のメール共有システム。顧客からの問い合わせメールを複数のスタッフで共有することで、問い合わせの未対応や二重送信などを防ぎます。対応履歴もきちんと...
Using companies (26)
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/assets/images/4190/original/ca1cb2ee-8a7f-46ae-ba72-d1631aadc563.png?1392712861){kind=small}
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メールワイズ
CS support
共通のメールアドレス宛に送られるメールを整理し、複数ユーザーで共有することができるツールです。これにより二重対応や対応遅延などのトラブルを未然に防ぎます。...
Using companies (23)
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/assets/images/1169/original/4a04c537-3af7-4e8d-99d0-2dae787b0be3.png?1433497181){kind=small}
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/assets/images/2774081/original/d975ac1b-3bf2-4299-ba15-889e02939437?1524131217){kind=small}
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